Have you ever known someone who can diffuse a situation simply by using humor? Levity, it seems comes naturally and effortlessly to them. For the rest of us, reducing conflict is a learned skill – and it CAN be learned. When we commit to enhancing our emotional intelligence skills, we actively look for ways to reduce conflict on a regular basis. Instead of suppressing our emotions at work, for example, we take the time to learn skills and use tools to help us through troublesome situations. With practice, our emotional muscles get stronger, and our conflicts become fewer.